Healthy fast food franchise SumoSalad is changing its food labelling after a customer went into anaphylactic shock and shared her story on F…
Healthy fast food franchise SumoSalad is changing its food labelling after a customer went into anaphylactic shock and shared her story on F…
Australian service businesses are losing $720 for every negative customer experience, with a survey by Ernst & Young showing poor custom…
One in three Australian consumers are not loyal to any business and a further 40% are turning away in droves, with poor customer service the…
Customer service may not seem like the most glamorous element of starting and building your own business, but it’s certainly one of the mo…
I had half an hour between meetings in the city of Melbourne today – and I had some gift vouchers that I had received from my American Ex…
What if you could revolutionise the way one of your customers did business? A few years ago I went to visit one of our key customers and …
I arrived at Sydney airport. I briskly exited the terminal and was immediately greeted by the humid morning air. I strategically positioned …
Maintaining a repeat customer base, especially online, is no easy task. Consumers have a world of shopping at the touch of their finger t…
Police have charged a Sydney chef over the alleged stabbing of a man after he complained about the service at a restaurant in the city’s sou…
Richard Burne, founder of PR and marketing business Max&You, has the ultimate nightmare client story. When a friend first introduced …
It was a little thing she did for us – organising a dinner reservation. It was made a little more complicated by the fact that we’d asked …
Richard Burne, founder of PR and marketing business Max&You, has the ultimate nightmare client story. When a friend first introduc…
