Marketing is essential to scaling any business because it allows companies to snap up new customers and position themselves as a strong bran…
Marketing is essential to scaling any business because it allows companies to snap up new customers and position themselves as a strong bran…
Gelato Messina has won praise from fellow business owners and hospitality workers for its response to an angry online reviewer who called on…
Jake Nickell, founder and chief executive of popular US t-shirt company Threadless, wasn’t spending last Christmas on a yacht in the Baham…
Facebook has demonstrated a new feature of its Messenger app designed to turn its mobile messaging app into a customer service and sales cha…
Continuing my series of answering questions sent in by you, this week’s question asks about the intersection of sales and customer service…
Bruce Rosengarten has been responsible for defining and delivering customer service experiences for some of the biggest brands in the world….
There’s no doubt that customer service can be difficult. Things inevitably go wrong, service staff are not always in the best mood, and th…
Mikkel Svane describes the origin of Zendesk as a “traditional bootstrap startup”. The 43-year-old is based in San Francisco and cur…
America’s largest internet provider seems to have missed out on the memo that the customer is always right. In an extraordinary recording …
When you stop to think about it, everything in business boils down to influencing people to change their behaviour: From browsing to buying,…
Australian companies are losing an estimated $8 billion as a result of poor customer service, according to research by cloud contact centre …
Australians are an impatient bunch when it comes to online shopping. According to a recent study, if Aussies don’t get real-time help with…
