Rapid changes to technology and consumer behaviour are continually altering the way startups have to operate, Zendesk co-founder and CEO M…
Rapid changes to technology and consumer behaviour are continually altering the way startups have to operate, Zendesk co-founder and CEO M…
In an example of how not to do customer service, the owner of a US restauarnt has fired a worker after a customer was referred to as ‘fatt…
It all began standing on the railway station platform helplessly watching the train with my favourite scarf still on board, head down at the…
Resting Bitch Face, or as I prefer to call it, Resting Sneer Face (RSF), is a real thing. It describes the inadvertent communication of subt…
Before a room full of ambitious small business entrepreneurs, the world’s most successful investor Warren Buffett shared an important piec…
Before a room full of ambitious small business entrepreneurs, the world’s most successful investor Warren Buffett shared an important piec…
On-demand cleaning and gardening marketplace UrbanYou is celebrating its first $1 million in sales following the launch of its revamped webs…
Chinese consumers are changing.
Empowered by rising disposable incomes, consumers have become increasingly savvy: they are expecting more…
Delight. A noun meaning a high degree of enjoyment or pleasure. Joy. Rapture.
If there’s a word that deserves a place on the over-expos…
According to industry leaders from Domain and Salesforce, companies with three core traits will pave the future of business.
The keynot…
Anxiety is the biggest killer of conversion. If I’m too scared to take action, I won’t.
And the biggest reason for anxiety? Uncerta…
