Businesses have been warned to stay vigilant about workplace health and safety regulations, with news of a woman being awarded $300,000 i…
Businesses have been warned to stay vigilant about workplace health and safety regulations, with news of a woman being awarded $300,000 i…
Sydney based real estate business JLL Australia has ditched real staff and gone for a more mechanical alternative, employing a robot as a r…
There is much that has been written about the decline, and forecast continuing demise, of the department store sector worldwide.
It’s a…
Westpac customers faced an outage on Thursday night and the bank decided to take to social media to communicate it – including with some c…
I took two colleagues to lunch to an upmarket wine bar café in South Melbourne where the atmosphere is excellent and food usually good. My …
Customers hoping to pick up a bargain at Masters Home Improvement stores are using to complain about poor customer service and disgruntled …
A heart-warming post on Facebook has highlighted the effectiveness of customer service success stories for businesses operating on social me…
Kmart Australia has received hundreds of complaints on social media after the roll-out of recent stores redesigns, with many shoppers upset …
By Shahid M Shahiduzzaman, Queensland University of Technology; Marek Kowalkiewicz, Queensland University of Technology, and Rowena Barrett…
Boost Juice is one of Australia’s familiar business success stories and with more than 500 stores around the globe and a massive online pr…
More and more businesses are using social media to respond to customers about all sorts of issues. It’s handy and encourages us to engage an…
By Tony Kaye
Woolworths’ supermarket customers will see more self-service checkouts, and fewer checkout staff, as the company continues…
