Revealed: The industries where customer service is rated the worst Business Advice Melissa Coade 17 December 2021 Government departments are among the worst performers for customer service, according to new survey findings released by ServiceNow.
Bridging the gap: Why regular customer surveys are key to good business Strategy Sonia Majkic 8 July 2019 We need to be providing customers with a forum to receive this feedback. We need to be facilitating regular customer surveys.
