Posts tagged "customer service"

Software implementation shouldn’t be an 18-month slog, but for many businesses it ends up being exactly that — a painful and costly journey from promised deadlines to eventual reality.

"Mailchimp had a friendly, nice-monkey vibe since it was founded in 2001. No VC equity, the two founders bootstrapped it all the way. Accounting software outfit Intuit paid US$12 billion for Mailchimp in 2021. Big number. Someone has to pay for it. You know how this goes: it’s you..." Ian Whitworth shares his tale.

Ajust is a small Sydney startup that wants to invert customer complaints by being the one stop shop for all consumers, rather than going to the businesses themselves.

By nurturing loyalty, you can reward your customers with service and added value, retain their business, and achieve your business growth goals.

How often do you deal with a company and think: can I really be the first to experience stupidity at a world-class level?

Here's how businesses can design better infrastructure to retain customers and stay afloat during peak refund periods.

Last week, Ian Whitworth dropped a professional services provider that was "pretty integral to our business". The reason why was one of the most common ways service businesses lose customers.

Founder and chief executive of Modibodi Kristy Chong chatted with SmartCompany Plus to explain how an obsession with solving her customer’s problems helped her build a brand that’s quickly becoming a household name. 

In this article, we break down exactly how three Smart50 businesses are adapting to changing customer demands to fuel growth.

When you think about farming, you probably picture people out on the land, using their hands, tools and heavy machinery. Data and analytics …

From using AI to traditional human interaction, customer experience is a rapidly evolving arena offering great opportunities for businesses.

Download the report to access the top five customer service trends for 2022 according to a survey of 1,000+ global support managers and leaders.