Posts tagged "customer reviews"

Customer reviews are a way to build trust in your brand and help us to turn that brand trust into measurable ROI through increased web traffic, sales, revenue and, eventually, long-term loyalty.

Though businesses are strongly advised to respond to negative online reviews, most of them don’t know how to.

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.

Small business owners report falling victim to fake reviews. So what can you do to address the problem?

After recently been found to be sanitising user reviews of Australian GPs, doctor booking startup HealthEngine is in hot water once again…

Surveys are everywhere: from airlines, from online stores, from service providers - but instead of asking customers to do the work for you, a better path might be to just pay attention to their experiences yourself.

Finding customers is an important first step towards success in small business – but it’s no good drawing a crowd if you can’t keep th…

A post to the Woolworths Facebook page has gotten “ridiculous traction” after a shopper praised the supermarket’s home brand biscuits …

Landing a glowing review for your business or product can be a big confidence boost for SMEs and potentially help drive sales, as studies ha…

Picture this scenario: you’re a small, bricks-and-mortar business owner operating in a highly competitive space with limited resources and…

More than 200 Facebook users have flooded the page of a regional Queensland café to leave five-star reviews of the small business—the maj…