Posts tagged "customer retention"

Network with your peers at this free event designed to give you the opportunity to dive deeper into what’s possible with AI and machine learning.

Download this report to explore how to strategise customer service through conversational experiences.

Download the report to access the top five customer service trends for 2022 according to a survey of 1,000+ global support managers and leaders.

No matter how many books you read, the chances are, you will struggle to attract, retain and reward the right staff and clients.

The secret to keeping big clients is very simple: be reliable, provide exceptional service, and always deliver on what you promise.

Marketing strategies are more important than ever as businesses reel from the pandemic. So what should you be doing — trying to attract or keep customers?

Understanding your customers' wants and needs through feedback loops is key to managing satisfaction, loyalty and retention.

There are so many effective strategies big and small businesses alike use to ensure customer churn. Here are five at random.

For cash-strapped small businesses, knowing where to spend your marketing budget can be challenging. Social media platforms are always chang…

Fashion-sharing startup GlamCorner has tripled in size over the past year, and co-founder Dean Jones saying it’s pretty much all due to digital marketing

We all know customer retention is a big deal. Acquiring a customer is significantly more expensive than retaining one – five to 25 times m…