eBook: Your complete CRM handbook
In a world where the most successful companies are customer focused, CRM apps put the customer at the centre of everything.
A customer relationship management (CRM) platform allows you to monitor the relationship with your clients in a single place. As your busine…
Customers are one of your business’ most precious assets and if you don’t understand them, you’re flying blind.
Considering businesses te…
In a huge, and largely unexpected, move, Microsoft has announced that it will acquire LinkedIn for US$26.2 billion($35.6 billion). The move …
A few weeks ago I did a presentation for small business on how to prepare your business for the future. During the presentation we looked …
Over the weekend, a family friend at a wedding asked me for a recommendation as to how to get started with an e-commerce solution for he…
CRM (customer relationship management) along with ERP (enterprise resource planning) and CMS (content management systems) is one of the thre…
Whatever your industry, as a rule of thumb it’s far more expensive to acquire a new customer than it is to keep an existing one. Putting som…
Top attributes for a what? Yes, it’s yet another new term for increasingly befuddled smaller business operators, but an important one. …
The combination of an increased use of social media such as Facebook, LinkedIn, WAYN, etc. and the proliferation of data these systems gener…
It’s been another challenging year for Australia’s sales professionals. While most sectors have now weathered the storm of the GFC, markets …
