Posts tagged "customer loyalty"

It’s been more than 12 months since the RBA began raising interest rates to combat inflation, and consumers are really starting to feel th…

When it comes to tests of loyalty — it’s great products and great services that will hold up. This means listening to the needs and concerns of your customers, communicating openly, and being transparent about any changes or challenges your business may face.

By nurturing loyalty, you can reward your customers with service and added value, retain their business, and achieve your business growth goals.

Creating a great experience is what brings customers back, and Culture Kings founder Simon Beard understands that better than most.

Doing good business involves some universal principles – good customer service, fast and reliable delivery and a great product. But not every business harnesses the opportunities available to drive those principles into action.

Social media is a powerful marketing tool when it’s used to its full potential. But knowing what each platform offers and choosing which will work best for your business can be a bit of a minefield.

Your potential customers will zone out if you don't make them feel anything. Here are three ways to evoke emotion through your brand.

The secret to keeping big clients is very simple: be reliable, provide exceptional service, and always deliver on what you promise.

Marketing strategies are more important than ever as businesses reel from the pandemic. So what should you be doing — trying to attract or keep customers?

Many businesses have had to pivot their operations during the lockdown, but the lessons learned will help them in a post-COVID world, says Kate Save.

The decline of Target can teach other businesses with multiple brands what not to do. And a key lesson is to never abandon a successful marketing strategy.

Understanding your customers' wants and needs through feedback loops is key to managing satisfaction, loyalty and retention.