Hundreds of outraged customers have kicked up a storm on social media over allegations a Target store was “price gouging” in the wake o…
Hundreds of outraged customers have kicked up a storm on social media over allegations a Target store was “price gouging” in the wake o…
Apartment developer Meriton says it will defend itself against claims from the consumer watchdog that it deliberately attempted to prevent c…
It’s been quite the few weeks for businesses and unhappy customers. But today my blog isn’t for them or any other businesses. It’s for…
A negative online review can be bad news for your business, but a café in Stockport, England, has embraced one negative review in a clever …
Retailers and real estate companies are leading the pack when it comes to customer complaints in New South Wales, with NSW Fair Trading rele…
A fashion business that appeared on the second season of Shark Tank is under fire, after television program A Current Affair broadcast alle…
Resolving customer complaints on Twitter just got simpler for businesses with the addition of two features to the social media platform.
…
Startups need to be listening to user feedback from day one and constantly adapt their offering to ensure success, Hobbyhire director Josh…
“I am not afraid of an army of lions led by a sheep; I am afraid of an army of sheep led by a lion” – Alexander the Great Last week I …
Turns out, we don’t know ourselves very well. By that I mean what we think we’ll want in the future can be very different to what we act…
Is there such a thing as too many good reviews? Accommodation sharing site Airbnb thinks so. While businesses have cottoned onto the impo…
This article first appeared on February 18, 2011. I’ve come up with a product that I want to commercialise – I don’t want to give t…
