Posts tagged "customer feedback"

The AFL will scrap music after goals for Saturday's Grand Final, in response to social media negativity and hundreds of complaints.

Airwallex had a bumpy start, but its founder says thorough customer research gave the company a second chance at success — and it's a vital tip for all startups.

Understanding your customers' wants and needs through feedback loops is key to managing satisfaction, loyalty and retention.

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

For startup founders, passion for your business comes naturally. But customer service? Sometimes, not so much. While it is easy to obsess ov…

Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.

Sisters Chloe and Olivia Brookman have found success through their children's and decor brand Olli Ella. Here's how they've grown the brand.

Meal kit provider HelloFresh boldly claims it can dominate the Australian fresh food delivery sector for the long run, and says it's on track to collect "significantly above" $200 million in revenue this year in Australia.

Surveys are everywhere: from airlines, from online stores, from service providers - but instead of asking customers to do the work for you, a better path might be to just pay attention to their experiences yourself.

Sadly, not every interaction small businesses have with their customers will be a happy one.

There will be hiccups and, inevitably, compl…

When finance management startup Pocketbook recently rolled out a major platform upgrade, frustrated users didn’t hold back when giving fee…

A family-owned Queensland grocer has decided to share CCTV footage to defend itself after a customer posted a one-star review online saying …