Posts tagged "customer experience"

Behavioural science expert Dan Monheit says killing yourself to create an outstanding, end-to-end customer experience is an admirable pursuit but also a complete waste of time.

Five trends have started to appear for the post-pandemic economy and businesses must prepare to meet each one head-on.

The businesses that will succeed today are those that will put customers in the room when making decisions, and be brave enough to involve them.

This template from a customer experience expert lets you map out how customers interact with your business, through five key stages.

When Yianni Serpanos founded coreplus, he was looking to solve a fundamentally broken part of healthcare — the siloed customer experience.

A clear methodology for capturing data, setting higher benchmarks, and motivating staff to constantly improve.

As Australia opens up post-COVID-19, retailers need to invest in their omnichannel experience to ensure they satisfy both types of customer. 

Here are some in-store merchandising tactics for smaller retail stores which will make a massive difference and cost very little.

In this online world, a tailor made customer experience is key to set your business apart from its competitors.

Preezie had been up and running for two-and-a-half years without getting a whole lot of traction, until it made one small change that set revenue soaring.

Technology not only speeds up the checkout process, it also makes it easier for the customer to return for more. Read this ebook to explore which option suits your business' needs best.

Shoppers are expected to hold their wallets tight this Christmas as SMEs prepare to endure heavy discounting over the holiday period.