Posts tagged "customer experience"

Software implementation shouldn’t be an 18-month slog, but for many businesses it ends up being exactly that — a painful and costly journey from promised deadlines to eventual reality.

This eBook captures the opportunities of AI for businesses, outlining how to introduce it safely and ethically. It’s a launching pad for small businesses to take advantage of all that AI offers.

With expectations around customer support getting more and more intense, companies across all industries are investing copious amounts of time and resources into building their knowledge base. But here’s the kicker: many customers still prefer to pick up the phone rather than dive into those meticulously crafted articles. Do they even read what you’ve painstakingly put together? More often than not, the answer is a resounding no. So what’s the issue?

Only those who’ve been living under a rock could have missed the biggest disruption of 2023: the massive uptake of artificial intelligence.

SME leaders retain a confident and optimistic attitude while keeping an eagle eye on the economic outlook, which is a healthy position.

Rapid digitisation has helped businesses significantly lift their customer service game. Now, the adoption of generative AI is raising the bar even further.

By day two of CommBank SmallBiz Week 2023, it was clear that cybersecurity and cost-of-living concerns are the key issues for small business…

Download this eBook to discover what makes a positive customer experience, and what tools and platforms will help you provide connected, useful and memorable experiences.

Across two events on October 25 and 27, SmartCompany and AWS gave businesses the chance to dive into the world of customer experience, hearing from esteemed guest speakers from Deloitte, Amazon, NAB, Vodafone NZ and nib. If you couldn’t make it, here’s a recap of the major themes from the talks.

As well as being excellent networking opportunities, these two in-person events, on October 25 in Sydney and October 27 in Melbourne, are a chance to transform your thinking on CX and take your skills to the next level, thanks to insights and expertise from a range of industry thought-leaders.