Posts tagged "customer engagement"

Customers are confronted by thousands of decisions a day, so how can you make the process of choosing more straightforward?

The cost of poor communications can hit your bottom line hard. If a business isn’t on top of shipping status and order confirmations, for example, they are going to spend more time on costly customer service requirements, and miss out on gaining reviews and feedback to help improve the business.

While many businesses suffered in the pandemic, others seized entrepreneurial opportunities. The Small and medium business trends report shares a snapshot of SMB leaders’ current perceptions and insights and how these have changed.

The businesses that will succeed today are those that will put customers in the room when making decisions, and be brave enough to involve them.

Facebook's Melinda Petrunoff delves into their 'State of Small Business' report to reveal how SMBs are embracing digital to move forward.

For cash-strapped small businesses, knowing where to spend your marketing budget can be challenging. Social media platforms are always chang…

Wendy's Twitter may seem flippant at first glance, but there's a method to its madness and sassy tone.

Surveys are everywhere: from airlines, from online stores, from service providers - but instead of asking customers to do the work for you, a better path might be to just pay attention to their experiences yourself.

Every week stories abound about Australia’s stalled economy, wage growth freeze and the housing crisis – yet Australians seem to be happ…

US fashion specialty retailer Nordstrom has given a glimpse of what the future of retail could look like, unveiling a new retail concept thi…

Independent bookseller Avid Reader has staved off a troll attack on Facebook with a series of witty comments and delicious-looking cake, and…

It’s the product that has to be sat on to be believed, but David Metzke and Naomi Dyson are booking 50% year-over-year growth with a bicycl…