The owner of a Western Australian zoo has spoken out about the difficulties small business owners face when confronted with negative, at at…
The owner of a Western Australian zoo has spoken out about the difficulties small business owners face when confronted with negative, at at…
Poor customer service has never been excusable. Prior to the advent of social media, the rule of thumb was that on average, disgruntled cust…
Customers are outraged with Kmart Australia after the release of a drinking product which some shoppers believe holds a resemblance to the …
Customers continue to flock to social media to complain about customer service and policies at insurer Youi after two Fairfax reports detail…
Retailers and real estate companies are leading the pack when it comes to customer complaints in New South Wales, with NSW Fair Trading rele…
More and more businesses are using social media to respond to customers about all sorts of issues. It’s handy and encourages us to engage an…
An Adelaide-based startup said to be valued at over $9 million has been slammed after many of the high-profile celebrities it had claimed…
Responding to customer complaints on social media can be a minefield for small business owners. But businesses in the US have been gettin…
We get various emails, comments, calls etc about our service, both good and bad. How do I decide what suggestions to act upon and what to pu…
The public eruption over a scathing response to a customer complaint sent by Melbourne retailer Gasp this week has prompted plenty of disc…
When you look at your competitor, what do you see? Most of the time, I bet that you focus on the things they do badly, or the defic…
A new report reveals there has been a 9% increase in new complaints to the telecommunications industry ombudsman, mostly driven by mobile ph…
