Posts tagged "customer complaints"

Ajust is a small Sydney startup that wants to invert customer complaints by being the one stop shop for all consumers, rather than going to the businesses themselves.

Government departments are among the worst performers for customer service, according to new survey findings released by ServiceNow.

Amazon founder Jeff Bezos says one key thing he loves about his customers is that they are "divinely discontent", so when it comes to customer feedback, it's only fitting that he takes issues in the "complaints" inbox seriously. 

Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff, they expect complex problem solving, options or answers — not apologies.

The Australian Open has been won and lost for another year. I’ve written before about what tennis serving can teach us about loss aversion…

If you think managing customer complaints and feedback in your own business is tough, you should take a look at what some of the more high-p…

Running a small business is hard work and often involves juggling day-to-day priorities, which can mean many SME owners don’t feel like they…

Sadly, not every interaction small businesses have with their customers will be a happy one.

There will be hiccups and, inevitably, compl…

Pizza retailer Domino’s has been slammed by both customers and experts over a “knee-jerk” marketing campaign ran via its Facebook page…

A business selling the popular children’s toy the fidget spinner via an online store has topped New South Wales Office of Fair Trading’s …

Woolworths has avoided paying more than $140,000 in damages after surveillance footage of a customer who slipped on a grape in February 2014…

The New South Wales Office of Fair Trading says “no company has come close” to beating the number of consumer complaints recorded agains…