A kiss of death: Charge a transaction fee at your own peril
There is no 'admin fee', 'convenience fee', 'transaction fee' or any other name you want to give it, that isn’t a customer annoyance felony.
Running a small business is hard work and often involves juggling day-to-day priorities, which can mean many SME owners don’t feel like they…
According to recent SmartCompany research into customer payment habits of more than 400 SMEs, control – or a desire for it – is a decidi…
By Dominic Powell and Emma Koehn.
Energy retailers are set to write letters to close to 2 million customers by Christmas with informati…
The Australian Competition and Consumer Commission will begin enforcing a ban on excessive credit card surcharges from Thursday – and whil…
By Steve Worthington, Swinburne University of Technology
New standards on how much businesses can surcharge their customers for credit o…
The Australian competition watchdog will crack down on big businesses passing on excessive credit card surcharges from September.
However…
Visa has become the first company to ban hefty credit card surcharges and small and medium businesses have been warned to take a look at any…
The Reserve Bank has cracked down on businesses charging too much for customers using EFTPOS and credit card facilities, saying it will stop…
Consumer groups and credit card giant MasterCard have both welcomed a pledge from the Reserve Bank to investigate the growing number of busi…
