Posts tagged "creating loyal clients"

"Hairdressing taught me so many things that ... have helped our business in its strength and sustainability," writes Cape York Motorcycle Adventures co-owner Renae Kunda.

Your potential customers will zone out if you don't make them feel anything. Here are three ways to evoke emotion through your brand.

The secret to keeping big clients is very simple: be reliable, provide exceptional service, and always deliver on what you promise.

There’s a situation that always makes me fear another business is in mortal danger. I like to call it ‘one big client syndrome’.

Focusing on retention will place you and your clients in the strongest possible position to weather the impending storm clouds on the horizon.

In any industry that deals with people, being sensitive to a client's needs and emotions is crucial to ensuring they are satisfied customers.

It used to be a given that you’d get an extra potato cake at the local fish and chip shop. Some of us even began to count on it, ordering …