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How a customer-first mindset helped this company through COVID-19
Faced with an 8400% spike in hardship requests, SocietyOne reframed their triage and assessment process with a customer first mindset.
The shutdowns of non-essential services due to coronavirus may trigger conditions in the Fair Work Act that allow staff stand downs without …
Employers often assume mass redundancies are their only course of action, but redundancy alternatives are available and may actually be more…