Danger, danger: The long-term risk of having one mammoth client Strategy Ian Whitworth 12 June 2019 There’s a situation that always makes me fear another business is in mortal danger. I like to call it ‘one big client syndrome’.
Three ways to ease the tension of client retention Strategy Elliot Epstein 14 March 2019 Focusing on retention will place you and your clients in the strongest possible position to weather the impending storm clouds on the horizon.
How to be sensitive to your clients’ needs and emotions Strategy Giulia D’Anna 13 February 2019 In any industry that deals with people, being sensitive to a client's needs and emotions is crucial to ensuring they are satisfied customers.
How much is your customer-centric mantra costing you? Strategy Paul Allen 9 November 2018 If you are a B2B supplier who is committed to honouring contractual relationships with your clients, you are probably being asked to do more for less.
