Posts tagged "chatbots"

ChatGPT has taken the world by storm. The problem is it’s fuelled by our personal data.

Two of the benefits of using chatbots are the ability to personalise interactions with customers and to automatically offer relevant products and services.

When asking a chatbot for information or trying to solve a problem, we’re often annoyed when it either can’t understand or misinterprets our inquiry.

Sure, your products have to be good, but it really is the small things that matter when it comes to an online store.

A revamp of Aristotle’s ancient works could very well shift us into a new frontier of human-computer interaction.

Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.

Chatbots need to be able to efficiently handle simple requests while skilfully delegating more difficult ones if they are to be an asset to small business.

When it comes to advances in technology, it’s the companies that are able to get ahead of the curb that reap the benefits.

The digital la…

Facebook Messenger’s reach extends far and wide, and marketers staking out new social media territory could benefit by tapping into the plat…

The post and parcel industry has a range of new technologies at its disposal as digital disruption takes hold, according to new research fro…

Australian consumers have comparatively low trust levels compared to their counterparts in the Asia Pacific region when it comes to brands o…

Plenty of big companies are turning to chatbots for customer service, but is it providing the best experience possible for customers? Can ch…