Defamation law takes a step forward: How businesses can unmask anonymous keyboard warriors Legal Catherine Ballantyne 20 March 2020 Google reviews are becoming a hugely persuasive factor when it comes to whether or not someone will use a business or buy a product.
“Hidden epidemic”: Google faces class action after business owner wins right to probe negative review Legal Matthew Elmas 17 February 2020 Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.
Captivating and persuasive: The customer reviews most likely to influence purchasing decisions Marketing The Conversation 17 October 2018 Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.
Over 25,000 HealthEngine online reviews allegedly “sanitised” as SMEs warned against modifying testimonials Legal Dominic Powell 12 June 2018 An investigation into the practises of Australian doctor booking service startup HealthEngine has accused the company of “sanitising” and modifying customer reviews en-masse
