The world is changing. The end of the cheap credit era coupled with fast communications and affordable technology are tilting the playing fi…
The world is changing. The end of the cheap credit era coupled with fast communications and affordable technology are tilting the playing fi…
When asked for product recommendations, the prudent first response is “why?” or “what for?”. Which was my reply last weekend to someone who …
Keeping your customers waiting for you to do your job is bad business. With mobile communications there’s no reason for not keeping your cus…
I’ve blogged before about how dangerous it is to make assumptions about people, particularly when those people are your customers. A …
Over the past few weeks I’ve had the pleasure of meeting a lot of people with great new business ideas. One theme we keep coming back to is …
Six years ago the writer Nicholas Carr stated: “IT doesn’t matter”. His point was that IT is becoming pervasive, just like electricity an…
It’s always been important to deal with customer complaints quickly and politely. But with the ease that bad news can travel across the web,…
An interesting divide is beginning to appear between businesses using technology well and those that don’t. This was bought home to me la…
One of the great things about writing this column is the feedback – the positive is nice for the ego and the negative is a valuable real…
While we’ve all been occupied with the summer holidays and the global economy collapsing like a soufflé, one cunning little virus has bee…
There is one area in which these tough times will be very efficient – sorting the businesses that will be set for success in the next boom…
The internet bad guys never take a break (because they don’t deserve one). Here’s what you need to do before heading off. PAUL WALLBANK …
