Posts tagged "building customer loyalty"

Behavioural expert Bri Williams shares why business owners should use these magical words with their customers more often.

When it comes to tests of loyalty — it’s great products and great services that will hold up. This means listening to the needs and concerns of your customers, communicating openly, and being transparent about any changes or challenges your business may face.

A simple approach has helped a business owner not only survive but do well, in an area that has experienced total carnage in recent years.

Social media is a powerful marketing tool when it’s used to its full potential. But knowing what each platform offers and choosing which will work best for your business can be a bit of a minefield.

Understanding your customers' wants and needs through feedback loops is key to managing satisfaction, loyalty and retention.

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

The most successful small businesses see customer satisfaction as a starting point and unwavering loyalty as the ultimate goal.

In the saturated world of e-commerce, small businesses need to adopt the age-old practice of ‘try for free before you buy’.

Satisfaction is just the starting line in the race of customer loyalty. Businesses need to focus on customer appreciation if they want to build loyalty.

Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.

It used to be a given that you’d get an extra potato cake at the local fish and chip shop. Some of us even began to count on it, ordering …

Rapid changes to technology and consumer behaviour are continually altering the way startups have to operate, Zendesk co-founder and CEO M…