A year’s worth of insights: A 2018 guide to behavioural economics
Behavioural economics can be applied across all aspects of running a business, because wherever you have people, you have the need to influence action.
The most difficult person of all: A guide to shaking your own bad habits
Learning to manage our own behaviour and establishing positive habits is the cornerstone of a productive and healthy life.
Can you imagine a stress-free work day? Effortless influence in three simple steps
By skilling yourself in behavioural influence you gain efficiencies every day, in every interaction, turning your traffic lights green.
Overcoming paralysis and fear: How to get staff to do what you want — part two
Most people turn up to work wanting to do a good job — your task as a leader is to inspire your staff to listen and follow through. So here's how.
Overcoming apathy: How to get staff to do what you want — part one
If dealing with staff performance is soaking up too much of your time and energy and you’d prefer to be focussing more gratifying activities, read on.
Doughnut or salad? How the ‘busyness cult’ impacts what people buy
According to new research about consumer choices, if you are selling something healthy or virtuous, cueing busyness may work in your favour.
The Zorro technique: How to sway someone to change their opinion to align with yours
Here's how you can "lead an individual or group through the need to change so they get on board and stop resisting you."
The birdbath principle: Attracting customers by reducing fear
Poorly placed birdbaths remind me of retail outlets where customers are anxious about entering the store for fear of being pounced on by a predator.
How Shopify’s chief and founder Tobi Lütke uses priming to change employee behaviour
Time and again the use of environmental primes, or nudges, have been set up in the Shopify offices as a way to shape employee behaviour.
Environmental primes: Why traffic noise increased car insurance payments by 11%
The environment in which a decision takes place plays a large, and often overlooked, role in shaping an outcome.
Behavioural economics and segmentation — do we need both?
When it comes to behavioural economics (BE) and segmentation, they are best when used together in a specific sequence. I call this BEgmentation.
“Better outcomes from every interaction”: How to make behavioural economics a habit
Behavioural economics is an amazing opportunity to get better outcomes from every single interaction you have with other people.