The customer is always right, or so the story goes. But is the culture of customer worship creating a monster? The customer is always ri…
The customer is always right, or so the story goes. But is the culture of customer worship creating a monster? The customer is always ri…
Is Google changing how we think? The jury is out, but the evidence is piling up. MICHEL HOGAN By Michel HoganWhen hiring for my old company…
There is only so much governments and corporations can do. The time has come for us to find our backbone and take a bit of personal responsi…
Brand has been constantly evolving over the years – which era is your brand in? WIth all the talk about brand, there is a tendency to …
Today of all days, we would all like a bit of luck… “Some great people are leaders and others are more lucky, in the right place at…
This may be the most important question you consider this month (or year) – how easy are you to do business with? Be honest, the answer ma…
It is easy to get distracted, but it has never been more important to stay focused. I am in the US at the moment, and election insanity …
If an airline tries to compensate people who have been in fear for their lives based on seat class, it has lost the plot! If you are a Q…
Outsourcing your call centres might make sense from a cost standpoint, but what about your customers? A headline in The Age on Saturd…
Kermit has contacted me; he wants us all to stop trying to steal his colour! (or why green-washing your brand is a bad idea). Overheard…
We are all busy and have a lot on our plates, but does respect have to be the casualty? There are quite a few people who believe th…
Like everything, creativity and ideas take a bit of effort, but they also need some space. A couple of months ago I moderated an event a…
