Posts tagged "best customer experience"

Behavioural expert Bri Williams shares why business owners should use these magical words with their customers more often.

The way we make payments has fundamentally shifted. Only around 13% of Australian payments were made with cash in 2022 — and we’re more comfortable making purchases online than ever before.

Software implementation shouldn’t be an 18-month slog, but for many businesses it ends up being exactly that — a painful and costly journey from promised deadlines to eventual reality.

With expectations around customer support getting more and more intense, companies across all industries are investing copious amounts of time and resources into building their knowledge base. But here’s the kicker: many customers still prefer to pick up the phone rather than dive into those meticulously crafted articles. Do they even read what you’ve painstakingly put together? More often than not, the answer is a resounding no. So what’s the issue?

Rapid digitisation has helped businesses significantly lift their customer service game. Now, the adoption of generative AI is raising the bar even further.

To stay competitive in 2023 and beyond, retail businesses need to face emerging consumer trends head-on and focus on creating compelling, loyalty-winning, omnichannel experiences.

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.

Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.

The successful companies of tomorrow will be able to create emotionally rich and 'human' experiences for their customers.

As customers, the scope of options we desire and number of varieties we end up buying may depend on the time of day we make our decision.

Providing excellent service is only part of the entire customer journey – but as many business owners will testify, it’s one of the most…