Posts tagged "bad customer experience"

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.

Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.

The successful companies of tomorrow will be able to create emotionally rich and 'human' experiences for their customers.

As customers, the scope of options we desire and number of varieties we end up buying may depend on the time of day we make our decision.

Running a small business is hard work and often involves juggling day-to-day priorities, which can mean many SME owners don’t feel like they…