Posts tagged "apology"

Qantas CEO Alan Joyce has rolled out a rare corporate apology to passengers stricken by flight delays, lost baggage, and lengthy customer service wait times, offering benefits and $50 flight vouchers to loyal customers.

We have all stuffed up and will do so again in many different ways. After all, we are not robots and mistakes are part of life and the human condition.

Small businesses have once again been reminded of how quickly some customers take to social media to broadcast their complaints, after the m…

Members of high performing teams are not perfect beings who never make mistakes, never argue with team mates or never make a mess. They have…

Nearly 10 minutes without service, not even a hello! Was I invisible? Despite attempts to make eye contact and flash my pearly whites,…