“Blackmailed us into taking lower pay”: Qantas pilots express delight at CEO Alan Joyce’s exit Transport & Logistics Michael Sainsbury 4 May 2023 That Alan Joyce has finally been replaced as the CEO of Qantas Airways certainly seemed enough for many staff.
Research shows customer service staff need to be problem solving, not apologising Business Advice The Conversation 20 February 2018 Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff, they expect complex problem solving, options or answers — not apologies.
