An honest look at software implementation
Software implementation shouldn’t be an 18-month slog, but for many businesses it ends up being exactly that — a painful and costly journey from promised deadlines to eventual reality.
Why your knowledge base doesn’t compare to a ‘Barista-made Oat Latte’
With expectations around customer support getting more and more intense, companies across all industries are investing copious amounts of time and resources into building their knowledge base. But here’s the kicker: many customers still prefer to pick up the phone rather than dive into those meticulously crafted articles. Do they even read what you’ve painstakingly put together? More often than not, the answer is a resounding no. So what’s the issue?
AI chatbot sounds a lot like Chatbot 2.0
Only those who’ve been living under a rock could have missed the biggest disruption of 2023: the massive uptake of artificial intelligence.
