This article first appeared April 23rd, 2012. I have no doubt that Natalie Müller is right on her way to great success. I would no…
This article first appeared April 23rd, 2012. I have no doubt that Natalie Müller is right on her way to great success. I would no…
When you find yourself in your client’s shoes, it’s a very valuable learning experience. I’ve been involved in the redesign of m…
This article first appeared January 10th, 2012. I don’t think it’s a matter of one or the other. I think it’s about effectively usi…
This article first appeared February 7th, 2012. My year is off to a very quiet start, sales-wise. What can I do to get through it? The…
The best predictions for SMEs in 2013 will come from what we know. The great news is, if you’ve been operating your business since the sta…
In business, relationships underpin every transaction, from prospect to customer, staff member to shareholder, supplier to alliance. T…
This article first appeared January 9th, 2012. Gone are the days of having to sit around waiting to see the results of a carefully planne…
I remember being on a summer holiday at age nine just after Christmas, and hearing adults talk about their New Year’s resolutions. I liked t…
This article first appeared January 2nd, 2012. I’ve managed to secure one main client but I’m worried about what will happen if they …
I was privileged to go on a tour of the Zappos headquarters in Las Vegas last May 2012. You can check out the official tour here. The …
This article first appeared January 16th, 2012. I set annual goals for my staff last year but found that I lost track of them within a mo…
As the chief executive of a start-up, when investors ask you how you intend to spend their money, your answer is most likely going to be peo…
