“If you don’t know where you’re going, every road will lead you nowhere”. This famous quote is usually attributed to the master strategi…
Bob Safian, Editor in Chief of Fast Company, said: “…Uncertainty reigns as rapid change disrupts expectations and social norms. Global l…
The third trend from the Barrett 12 Sales Trends Report for 2018 is about human-centred selling.
Bestselling author and business icon Ste…
We’ve all been there: a sea of people, pulled together from across the country or region, locked in a windowless room with artificial ligh…
Selling is a very time consuming set of activities at the best of times. Now with so much choice and complexity, sales cycles are taking eve…
Here is a senior manager’s account of a real life, cringeworthy example of when a so called ‘experienced’ senior consultant completely…
The second sales trend of the Barrett 12 Sales Trends for 2018 report is the case for long-term focus and strategy.
It’s no news that…
Making ‘my life’ easy in this complex world is customer experience gold. However, everybody obsesses about their net promoter score (…
The world, more specifically the human world, is changing and moving at lightning speed, adapting and evolving, and getting more complex by …
Do you have clear criteria to assess the relevance and risk of every tender or request for proposal (RFP) that comes into your business?
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In the midst of the trend and hype of ‘customer centricity’, ‘the customer experience (CX)’, ‘customer excellence’ and other suc…