The most fundamental driver of business opportunity is demand and supply. It is very hard to go wrong if you are always in a situation where…
The most fundamental driver of business opportunity is demand and supply. It is very hard to go wrong if you are always in a situation where…
Building on my article ‘Where is my inner six year old when I need them?’, using effective questioning techniques is one of the most signifi…
Unless you are the government or a monopoly, which is somewhat rare, you are going to be out there competing for a share of the wallet (or p…
I have talked at length in my blogs about the importance of being confident when selling. This week I thought I would shed some light on how…
What’s happened to having a pleasant, hassle free customer experience in this country? We are hearing more and more war stories from custome…
Last week I told you the story of the manufacturing company that wanted help improving their sales strategy, except none of the directors wa…
Customer loyalty is a fragile thing, hard to earn and easy to lose. But it can be the major competitive strength of the business in situatio…
This article first appeared November 19, 2009. Australia’s army of consultants is growing quickly, with many taking packages and turning fro…
The virtue of fidelity is often associated with personal relationships, in particular, marriage. However, I would like to propose that we co…
All performance vehicles have an engine, including businesses, and the faster the vehicle the more powerful the engine. In every successful …
Thousands of entrepreneurs have arrived back at work this week looking forward to a big year. After a very difficult 2009, everyone wants to…
A few weeks ago I ran a webinar for SmartCompany on ‘How to clearly manage and measure your sales team’. During the webinar I was asked many…
