Every time I take a flight I’m mildly entertained by the trite safety spiel, which contains a statement I think transcends the aviation in…
Every time I take a flight I’m mildly entertained by the trite safety spiel, which contains a statement I think transcends the aviation in…
Have you ever noticed your customers getting that glazed look when you tell them how fabulous you and your company are? Have you ever had…
One happy customer plus another should equal three. For every two customers you win, at least one should buy again or refer you to a frie…
Retail giants Myer and JB Hi-Fi have both warned retail conditions will remain volatile in the next six months as consumers hold on to their…
When I began my career as a professional sales person in the early 1980’s we were trained in product and client communication skills focusin…
The best time to “get urgent” is when you least need to. Complacency is ubiquitous and also highly contagious. I see too many sales te…
Online shoppers value customer service options and reputation above price and are willing to pay more if they feel they will be getting a go…
In December 2010 we published the 12 Sales Trends of 2011 and invited readers to vote on what they thought would be the most important trend…
Online retail spending will explode from $16.9 billion in 2009 to $33.3 billion in 2015, with digital sales now accounting for 7% of all ret…
Every so often, it feels like the universe is conspiring against us. No matter how vigorously we toil away nothing seems goes our way. …
If you wanted to, you could sit down for at least four weeks and complete hundreds of sales assessments and there would still be more on of…
Group-buying site LivingSocial hit a milestone for the relatively new industry overnight after it managed to sell 1.3 million vouchers for o…
