Charles Darwin’s theory of evolution is often misquoted as being ‘the survival of the fittest’ when, in fact, it is ‘the survival of…
Charles Darwin’s theory of evolution is often misquoted as being ‘the survival of the fittest’ when, in fact, it is ‘the survival of…
“Pure play online and pure play offline retail is dead” says Dr Sean Sands of Monash University’s Australian Centre for Retail Stud…
“I am not afraid of an army of lions led by a sheep; I am afraid of an army of sheep led by a lion” – Alexander the Great Last week I …
It is a harsh reality – product demand and brand scores are down. Some contributing factors to this decline are; bad experiences with reta…
The most successful retail leaders in the world, and they tend to have come up from the floor, all focus on one thing. Obsessively. The most…
Last week I wrote about ‘making promises you can keep and keeping the promises you make’ and when the rhetoric and reality do not coinci…
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The se…
Are you asking how to get customers to dip into their wallets and spend big at your store? The answer could lie in our sense of smell, ac…
What organisation wouldn’t like a big leap in customer loyalty? What magical marketing promotion would deliver a result like that? The qui…
Chatting with Steve, the CEO of an insurance broking firm, he shared with me a frustrating experience he had with a keynote speaker his comp…
Whilst many salespeople complain of their frustrations with getting an initial appointment with new prospects, it’s the next step – conv…
Let’s say you want to move some stock quickly. How do you let your buyer know that you are open to negotiating? According to some recent r…
