What makes good customer service in the e-commerce industry?
What makes good customer service in the e-commerce industry? Here are the latest findings from BigCommerce, including tips for converting customers.
Revealed: The 50 most searched for online retail outlets since the start of COVID-19
Here are the 50 most popular online retail outlets since lockdown started, according to a recent report from SEMrush, with Bunnings taking number one spot.
Camping retailer Tentworld sees sales soar as Queenslanders embrace the ‘staycation’
As Queenslanders opt to holiday outdoors, online and in-store camping retailer Tentworld has seen sales soar in the face of COVID-19.
Bunnings boss responds as ‘mask rage’ envelops Victorian retailers
Bunnings managing director Michael Schneider has penned a rare public Facebook post about viral videos of belligerent customers.
Ten small businesses selling reusable face masks in Australia
Here are the 10 small businesses and social enterprises that are selling reusable face masks in Australia, including prices and where you can order.
L Catterton pitches Seafolly rescue deal after administrators slash costs
The private equity firm behind Seafolly has secured administrator support for a deal to regain control of a slimmed down version of the company.
In a post-COVID-19 world, successful businesses will rethink ‘buyers’ through the lens of ‘family’
As home environments increasingly act as our workplaces, gyms and home-schools, the 'buyer' will need to be viewed from the lens of 'the family'.
E-commerce startup raises $800,000 off the back of 400% revenue growth and during COVID-19
Aussie e-commerce startup Particular Audience has raised $800,000 as it gears up for evolution in online shopping, and in its own product.
A day in the life of an online retailer: Verge Girl
Ever wondered about a day in the life of an online retailer? How about during a global pandemic? Here's some insight into the average day for the founders of Verge Girl.
Kogan misled customers over EOFY sale after price jacking 600 products, Federal Court rules
The Federal Court has found Kogan misled consumers in a 2018 tax time sale by price jacking 600 items before discounting them.
Miniso Australia in financial turmoil after master franchisee collapses, owing $14.6 million
The Australian master franchisee for multinational discount retailer Miniso has collapsed into voluntary administration after the COVID-19 pandemic saw sales plummet.
McDonald’s, KFC employees are now required to wear face masks: Will the big supermarkets be next?
Employees at McDonald's and KFC stores in Melbourne are now required to wear face masks. Will the big supermarkets be the next retailers to ask staff to wear face masks?
