Last week a business friend of mine was telling me just how important customer referrals were to the ongoing health of her business. She had…
Last week a business friend of mine was telling me just how important customer referrals were to the ongoing health of her business. She had…
Earlier this year I talked about how the move to full dollar pricing was being adopted by key retailers around the world. Full dollar pricin…
One of the best aspects of my work is that I get to see the warts-and-all inside of many businesses. It also gives me the opportunity to di…
Starting a company can be a lonely, stressful, exhilarating, scary and wonderful adventure. To help guide you through the process, we’ve ass…
The Airport Economist hit the streets of Ho Chi Minh City recently and tried the Saigon taxi driver test. You can mention a plethora of inte…
After meeting the SmartCompany team in Melbourne recently, I’ve been pondering those stores that are pioneering great shopper experience wi…
The Australian dollar has continued its rally today, hitting a 10-month high of US85c, but exporters warn their industry will be under press…
I went to buy a loaf of bread from our local bakery a few weeks ago. The bakery is part of a small group that has been operating for about f…
Two weeks ago I wrote an article about McDonalds and the responses I received, both on email and by phone have been surprising, to say the l…
I have been working with a fairly large organisation recently, helping them plan their innovation process. The team from the client had done…
It’s tough to get money at the moment. The venture capital funds have shut up shop, the sharemarket is shying away from IPOs, the banks have…
The greatest Kiwi export to hit the world stage is The Flight of the Conchords, a TV show featured on the US cable station HBO about two New…
