National call centre operator Quantum Multimedia placed in administration

Call centre operator Quantum Multimedia Communications has collapsed into administration, accounting firm Deloitte has confirmed.

The collapse comes just days after official insolvency figures released by the Australian Securities and Investments Commission showed this year has been the worst on record for corporate collapses.

Quantum was placed into administration on November 9, just two days after a receiver was appointed. Deloitte partners Timothy Norman and Simon Wallace-Smith have been appointed.

Although it has not disclosed any of its clients, the business claims its partners include one of the largest telcos in the country with a third of the market, along with state local government agencies, and one of the country’s largest food manufacturers and marketers.

Deloitte was contacted this morning regarding more information on the company, but a spokesperson was not available prior to publication – although it has confirmed the business has continued to operate.

The company is described as a national call centre operator, with locations in three Australian states, and revenues of around $20 million. Deloitte also said in a call for expressions of interest that the business has an established customer base with contracts in the telecommunications industry, along with state and local government agencies.

Quantum, or QMC, operates a number of call centres in Australia and south-east Asia. It operates the Link:Q call centre provider business, which operates both inbound and outbound services for businesses in the telecommunications, information technology and internet space.

Link:Q has a call centre in Indonesia also.

The business also provides a number of virtual services, including message taking, registration, appointment bookings and virtual reception services. It also engages in telemarketing and market research work as part of its outbound services.