Telco complaints begin to fall

The number of complaints against telecommunication providers has begun to fall, but they are still at significantly high levels, according to the Industry Ombudsman.

Data released by the TIO yesterday shows the number of formal complaints dropped from 54,287 to 52,730 during the quarter to March. But Ombudsman Simon Cohen said in a statement the numbers are still quite high.

”However, complaints remain at very high levels, and I welcome the renewed focus and commitment across the telecommunications industry on better customer service and complaint handling,” he said.

Additionally, Australian Communications Consumer Action Network chief executive Allan Asher told The Age that the result was poor “by anyone’s standards”.