Tony Jaques

With Qantas buffeted by a storm of cancellations, lost luggage, call-centre delays, layoffs and outsourced jobs, the airline seems to be showing no signs of moving to a crisis footing.

ESG reporting has become an established cornerstone of corporate issue communication. But is it achieving its purpose and does it risk going the same way as previous sustainability initiatives?

More than half the people surveyed worldwide said capitalism today does more harm than good, and no amount of PR or marketing spin looks set to shift that.

The issue of debanking has been highlighted by a recent crypto-trader's case against Westpac and ANZ. How will Labor approach it?

The likely overthrow of Roe v Wade to limit access to abortion in the US has highlighted whether and when business corporations should take a stand on controversial social issues.

When you’re in the public spotlight over a high-profile issue, it’s a common misapprehension that an organisation must speak to the media — and right away.

The lightning pace of businesses boycotting Russia over the invasion of Ukraine means corporate activism on social and political issues will never be the same.

The rise of social media has increased the danger of getting it wrong and the costly consequences for reputation. Yet the argument continues about who should take the lead in a crisis.

Movie director Joss Whedon has given what must be the most ill-judged interview during a reputational crisis since Prince Andrew’s notorious television disaster.

Just as the world seems to be slowly recovering from the worst of COVID-19, business continuity and supply chains are emerging as major crisis risks.

When it comes to the Victorian government and Crown Casino, it seems warning flags were ignored and the result was not devastating victory but a disastrous commercial and reputational crisis.

Every executive should by now clearly understand the potential devastation of a real crisis.