Tom Uhlhorn

In August, Amazon’s game-changing algorithm 'Amazon Rekognition' was given an update, now recognising additional emotional expressions, including fear.

Alarmingly, many marketers either don't know what human-centred design is and why it’s important, or simply consider it out of their remit.

Let’s get one thing straight, customer experience and user experience are not one-in-the-same and are not interchangeable.