Naomi Simson

As I sat in the back of a taxi rushing from one appointment to another this week, quick to check my phone for messages as soon as I jumped i…

This year’s theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded …

I received an email some years ago that accused me of running a ‘namby-pamby’ revolution. In fact, there was a lot of debate about this on S…

Capital One CEO Richard Fairbank once said, “At most companies, people spend 2% of their time recruiting and 75% managing their recruiting m…

Apart from really bad Kris Kringle gifts, there are many things that we have taken for granted in the office that are unlikely to make it in…

Unwanted gifts reached an estimated $1 billion in Australia a few years back – and I’m sure it has only got worse since. As Kris Kringle b…

As we get, bigger, older and more established the last thing we want to do is forget what made us the award winning, innovative business tha…

A few weeks ago, I decided to run a LinkedIn poll after reading Daniel Nettle’s book Happiness – the science behind the smile. I enjo…

I have been surprised this week that individuals in the Australian athletics team have been tweeting about their disappointment regarding de…

It is not often that I get to listen to a big business guy talk about his trials and tribulations inside a global business. I know that I of…

I attended an eBusiness roundtable this week at which I learnt quite a few interesting things. Below is a list of things that I gleaned f…

Townsville is a long way physically from where I sit at my workplace in Sydney, but when I read a news article in the Townsville Bulletin he…