Michel Hogan, Author at SmartCompany - Page 4 of 33

promises

Slippy, sloppy: The real reason businesses regularly fail to uphold agreements

When you look at broken promises and the resulting collateral damage, a lack of clarity about what was agreed always jumps out.

communication

A Goldilocks problem: How to get communication with employees ‘just right’

Ask people what their businesses need to do better, and they will say communicate. Whether it’s too much or too little, it’s never just right.

cancel culture

How cancel culture is destroying business

Barely a week goes by without an organisation outed for some perceived or real transgression, caught in the crossfire of what they do and how they do it.

company values

Five signs your company values might be bullshit

There's every chance your company values are complete bullshit. And if they are, it’s a quick ride on the slip slide to cynicism and ridicule.

North Face

North Face traded its integrity by ‘hacking’ Wikipedia. Was it worth it?

If you visited the Wikipedia page for Guarita State Park in South America a few weeks ago, you would have seen a photo featuring North Face clothing.

business growth

It’s easy to associate failure with a lack of growth, but too much growth is equally dangerous

When a business closes up shop for good, the question of what happened often overlooks the role growth played in the failure.

Amazon

Porque no los dos? You can treat your employees fairly and make a profit

No matter what size the organisation is, the cost of people must be front and centre in any discussion about profitability.

Patagonia

Doing a Patagonia: What does a bold, socially conscious purpose do for business?

Several decades ago, Patagonia landed on its bold mission statement. So should you make like Patagonia and sharpen your purpose?

angel investment

Do this and get that: Your brand result depends on what you’re trading

You are achieving your brand today. Right now. Whatever you’re doing is contributing in some way. And right there is the power and the danger.

sales meeting

To achieve the brand result ditch ‘no because’ and embrace ‘yes and’

Look across the landscape of any organisation and you will see plenty of 'no/or' thinking that should and could be 'yes/and'.

customer appreciation customer experience

We’re all human: Why customers need to be more forgiving

"Next time you’re about to jump online and write a bad review or tweet about a perceived failure you feel is worth your wrath, please stop."

Retail Food Group

Choose carefully: Why buying a franchise could be a doorway to your dreams or the gateway to hell

Thinking about buying a franchise? For every story of franchise success and happiness, tales of woe and despair abound with lives and savings left in ruin.

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