It’s widely known that the average unhappy customer tells at least nine people about their experience.
But what if the person doesn’t voice their complaint to you?
The tale of a schoolboy-entrepreneur’s wise ways offers a lesson for business leaders of any age.
Read the remarkable story here at FastCompany.
COMMENTS
SmartCompany is committed to hosting lively discussions. Help us keep the conversation useful, interesting and welcoming. We aim to publish comments quickly in the interest of promoting robust conversation, but we’re a small team and we deploy filters to protect against legal risk. Occasionally your comment may be held up while it is being reviewed, but we’re working as fast as we can to keep the conversation rolling.
The SmartCompany comment section is members-only content. Please subscribe to leave a comment.
The SmartCompany comment section is members-only content. Please login to leave a comment.