The impact of little things

It was a little thing she did for us – organising a dinner reservation. It was made a little more complicated by the fact that we’d asked her to do it on next to no notice.

We thought she’d have little chance of making it happen given the restaurant we were hoping for. And yet, the little smile on her lips told me she’d been able to get it together.

Louisa was on the front desk of the Quest East Melbourne when three treasured girlfriends (and business partners) and I checked in for our two night stay.

As we were pulling up I remembered that last time we’d stayed here Megan had told me that going to the Press Club (George from MasterChef‘s restaurant) was on her “Bucket List”. It was Friday evening, 7pm, the chance of getting a table for that evening was slim I knew (and going the next night on our two night journey wasn’t a possibility due to a pre-existing date we had with Keith Urban).

And yet, by 9pm in the middle of a bustling restaurant without an empty seat, we sat a table perfectly set for four little friends, enjoying an eight-course degustation feast and ticking something off one of our Bucket Lists.

Wanting to make sure Louisa knew the impact of her “little” action we bought her a small gift and left her a card the next day, explaining the power in what she’d done. It’s not every day you get to be instrumental in helping someone tick something off their bucket list and in creating a night for four friends that won’t soon be forgotten.

Every day in your life you’ll have the power to do little actions – you might never know which one of them has had a huge impact, but don’t forget that they have that power!

PS, a day later I got this email from Louisa’s boss, Natasha:

“Just wanted to say a huge THANKYOU! Your words really had an impact on Louisa and she called me last night at home just so she could read your card to me. Just a little reminder for her that what may be so simple to her can mean so much to someone else.”

Kirsty Dunphey is the youngest ever Australian Telstra Young Business Woman of the Year, author of two books and a passionate entrepreneur who started her first business at age 15 and opened her own real estate agency at 21.